Privacy Notice

 

Parity Trust is a not-for-profit organisation providing secured loans and mortgages. During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Personal Data). Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date of birth, national insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.

In the context of providing you with assistance in relation to your Mortgage/Secured Finance requirements Your Personal Data may include:

  • Title, name, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity
  • Employment and remuneration information, (including salary/bonus schemes/overtime/sick pay/other benefits), employment history
  • Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents
  • Any pre-existing investment/mortgage/finance and/or insurance products and the terms and conditions relating to these
  • We may also collect Your Special Data – this may include information about your health
  • If you have parental responsibility for children under the age of 13, it is also very likely that we will record information on our systems that relates to those children and potentially, to their Personal Data, or their Special Data, which may include general information about their health where applicable.

Provision of Personal Data and the basis upon which our firm will deal with Your Personal Data

When we speak with you about your mortgage/secured loan requirements we do so on the basis that both parties are entering a contract for the supply of services.

Whilst the provision of certain personal data is primarily contractual, in some circumstances, it is also required to meet legal and regulatory obligations. Personal data is required to: 

  • Enter into and perform contracts with customers, suppliers, or business partners
  • Process orders applications, manage accounts, and deliver goods and services
  • Verify identity and prevent fraud; and 
  • Comply with applicable legal, regulatory, accounting, and tax obligations. 

On occasion, we will use Your Personal Data for contractual responsibilities we may owe our regulator, the Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject. In such circumstances, we would be processing Your Personal Data in order to meet a legal, compliance or other regulatory obligation to which we are subject.

In the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so, and your rights are not affected. For example, we may need to respond to requests from Local Authorities, mortgage lenders, insurance providers and our compliance service provider or to contact you to seek feedback on the service you received.

What are the consequences of not providing personal data?

If you choose not to provide the personal data we request: 

  • we may be unable to enter into a contract with you
  • we may be unable to fulfil orders, supply goods, or provide services
  • we may be unable to conduct necessary verification, compliance, or fraud prevention checks; and
  • as a result, our services may be delayed, restricted, or declined. 

Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory. You may withdraw your consent at any time without affecting your ability to receive goods or services from us (see Communications below).

How do we collect Your Personal Data?

We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to mortgages/secured loan finance. You will provide information to us verbally and in writing, including email.

We may also obtain some information from third parties, for example, credit checks, information from your employer and searches of information in the public domain such as the voters roll. If we use technology solutions to assist in the collection of Your Personal Data, for example software that is able to verify your credit status, we will only do so if we have consent from you, for us, to access your information in this manner.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your name and your contact details.

Credit Reference and Affordability Checks:

To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs). We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.

Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority. FCA Firm Reference Number: 742313

TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority. FCA Firm Reference Number: 737740

The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.

Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:

Creditsafe Privacy / Transparency Notice

TransUnion Bureau Privacy Notice

We may use automated systems and tools to support certain business processes, such as risk assessment, fraud prevention, affordability checks, identity verification, or record management. These tools may analyse personal data using predefined criteria or rules to generate indicators, scores, or recommendations. However, we do not make decisions that have a legal or similarly significant effect on individuals based solely on automated processing. Any such decisions are subject to meaningful human review. The use of these tools may influence the speed or level of review applied to an application or request, but individuals will not be subject to automatic rejection or adverse decisions without human involvement. 

Sharing Your Personal Data

From time to time Your Personal Data will be shared with third parties who we believe will be able to assist us with your enquiry or application, or who are able to support your needs as identified. These third parties will include but may not be limited to, our compliance advisers, your local authority, support organisations, conveyancers, solicitors, surveyors & valuers (in each case where we believe this to be required due to your particular circumstances).

In each case, Your Personal Data will only be shared for the purposes set out in this Privacy Notice, i.e. to progress your mortgage/secured loan enquiry and to provide you with our professional services.

Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages, it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Privacy Notice.

International Data Transfers

Your Personal data is primarily stored by us in the United Kingdom (UK) or European Economic Area (EEA), which is strictly controlled and regulated. Other countries may not have such strong protection for consumers, whilst some have been granted what is known as an ‘adequacy decision’ under Article 45 of the UK General Data Protection Regulation (GDPR), meaning they provide appropriate levels of data protection.

Where contracts are in place with third parties (which may for example include the use of cloud services), we ensure that if data may be held outside of the UK or EEA, the organisation has a similar degree of data protection in place and that appropriate safeguarding measures have been established.

Security and retention of Your Personal Data

Your privacy is important to us, and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party.

If finance is provided, Your Personal Data will be retained by us either electronically or in paper form for a minimum period of 6 years following the full settlement of all mortgages/secured loans provided by us to meet the requirements of our regulatory bodies.

Your rights in relation to Your Personal Data

You can:

  • request copies of Your Personal Data that is under our control
  • ask us to further explain how we use Your Personal Data
  • ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request)
  • ask us to send an electronic copy of Your Personal Data to another organisation should you wish
  • change the basis of any consent you may have provided to enable us to market to you in the future (please see below)

How to make contact with our Firm in relation to the use of Your Personal Data

If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact:

Address: Data Controller, Parity Trust, Port View, One Port Way, Port Solent, Portsmouth PO6 4TY
Telephone No: 023 9237 5921
Email: compliance@paritytrust.org.uk

If we feel we have a legal right not to deal with your request, or to action it in a different way to how you have requested, we will inform you of this at the time. You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.

If you have a complaint about how we have handled Your Personal Data, you should contact us using the contact details above.  We will carry out an investigation and respond to you with the outcome.   

If you remain dissatisfied after receiving our response, you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Website: https://ico.org.uk

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. We monitor this using google analytics. More information can be found in our Terms of Use and Cookie Policy

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. More information can be found in our Terms of Use and Cookie Policy. More information can be found in our Terms of Use and Cookie Policy

Communications

You can subscribe to receive our e-newsletters at any time. At the bottom of each e-newsletter you are given the option to unsubscribe however, you can do so at any time by sending an email to mail@paritytrust.org.uk and withdrawing consent for us to send you marketing materials at which point, we will remove your details from our database.

 

24th September 2026